SHIPPING & RETURN POLICY
We aim to provide a smooth and satisfying shopping experience for all our customers. Please read the following policies to understand how we handle shipping and returns.
Shipping Policy
- Processing Time:
Orders are processed within 24–48 hours after payment confirmation.
Orders placed on weekends or public holidays will be processed the next working day.
- Delivery Timeline:
Lagos: 1–2 working days
Other states in Nigeria: 2–5 working days
Remote areas: 5–7 working days
- Delivery Partners: We work with reliable third-party logistics companies to ensure safe and timely delivery.
- Shipping Charges: Shipping fees are calculated at checkout based on your location and package weight.
- Order Tracking: Once your order is dispatched, we’ll send you a tracking number and link via email or WhatsApp for real-time updates.
Return & Exchange Policy
Your satisfaction is our priority. If something isn’t right, we’re here to help.
- Return Window: Returns must be initiated within 3 days of delivery.
- Eligible Returns: You may request a return or exchange if:
The wrong item was delivered
The product was damaged on arrival
The size delivered was incorrect
- Ineligible Returns: We do not accept returns on:
Worn, washed, or altered items
Jewelry and accessories (for hygiene reasons)
Clearance, promo, or discounted items (Final Sale)
- Return Conditions:
Items must be unused, with original tags and packaging intact.
Proof of purchase (order number, receipt) is required.
Customer bears the cost of return shipping unless we are at fault.
- How to Request a Return:
Send an email to info@houseofrumia.store or WhatsApp 08037732115
Include your order number, item details, and reason for return
We will review your request and provide instructions within 24 hours
- Refunds & Store Credit:
Approved returns are processed as store credit or exchanges.
No cash refunds are issued unless the item is unavailable for replacement.
